Privacy Policy
Privacy Policy
Last updated: 01/01/2026
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our IT support services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK privacy laws.
1. Who We Are
We are an IT service provider based in the United Kingdom, offering remote and on‑site PC support, managed IT services, cybersecurity solutions, and related technical services to businesses.
Data Controller: Ray Khan
2. Information We Collect
We may collect and process the following types of personal data:
2.1 Information You Provide Directly
Name
Business name
Email address
Phone number
Billing and payment details
Service requests or support tickets
Any information you provide during remote or on‑site support
2.2 Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookies and tracking data
2.3 Information Collected During IT Support
During remote or on‑site support, we may access:
Device information
System logs
Software configuration
Security alerts
User account details (only as required for support)
We do not access personal files unless explicitly required to resolve a technical issue and only with your permission.
3. How We Use Your Information
We use your information to:
Provide remote and on‑site IT support
Manage your account and service contracts
Respond to enquiries and support requests
Improve our website and services
Maintain system security and prevent fraud
Comply with legal and regulatory obligations
Send service updates or maintenance notifications
We do not sell your data to third parties.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual necessity – to deliver IT services you have requested
Legitimate interests – to improve services, maintain security, and manage operations
Legal obligation – to comply with UK laws and regulations
Consent – for marketing communications (you may withdraw at any time)
5. Sharing Your Information
We may share your data with:
Trusted third‑party service providers (e.g., cloud backup providers, software vendors)
Payment processors
Cybersecurity partners
Legal or regulatory authorities (only when required by law)
All third parties are required to comply with UK GDPR and maintain strict confidentiality.
6. Remote Access and Security
When providing remote support, we use secure, encrypted remote‑access tools. We will only access your systems with your permission and solely for the purpose of resolving technical issues.
We implement industry‑standard security measures to protect your data, including:
Encryption
Firewalls
Secure authentication
Access controls
Regular security audits
7. Data Retention
We retain personal data only for as long as necessary to:
Provide our services
Meet legal and regulatory requirements
Resolve disputes
Maintain business records
Support logs and remote‑access records are retained for a limited period and securely deleted thereafter.
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent (for marketing)
Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, contact us at: info@digitalhelpdesk.uk
9. Cookies
Our website uses cookies to improve user experience and analyse website traffic. You can manage or disable cookies through your browser settings.
A full Cookie Policy can be provided upon request.
10. Third‑Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Ray Khan Email: info@digitalhelpdesk.uk